Get in touch with our Instasino guide

Our guide to Instasino is written by an independent information site, and the people behind it like hearing from readers. A sentence that reads oddly, a detail that looks out of date, a topic you wish we covered: all of that is welcome.
Two kinds of message end up in different places, so it helps to know where yours belongs. Questions about our pages come to us. Questions about a player account go to the casino, whose support runs around the clock.

Where your question belongs

Matters for the casino’s own support

Login problems, deposits, withdrawals, bonus balances, identity verification and complaints are handled by the casino itself. We are not the operator and have no access to anyone’s account, so the quickest route is the casino’s 24/7 live chat or its email support. Keep our contact form for questions about our own pages.

Matters for us

Site questions, suggested corrections and general feedback are exactly what our form is for. If a page describes the welcome package or the VIP levels in a way that does not match what you see in front of you, tell us. Readers who spot a mismatch do us a favour, and every note gets read.

How to write to us

Our contact form

Our contact form is the one route we use, and a message sent through it reaches the people who write and edit the guide.

Choosing the right subject

A good message is short and friendly, and it tells us what kind of note it is. Say whether you are asking a question, pointing out a correction or leaving feedback. A short line at the start makes it easier to see which page or topic you have in mind, for example the welcome package, the Thunder League VIP programme, the mobile browser experience or the payment methods.

What to include in your message

A little detail turns a vague impression into something we can act on. Think of it as pointing a finger at the exact spot on the page that made you pause.

Name the page and the passage

Quote the sentence or figure that caught your eye, such as a minimum deposit of €20 or a 20-day bonus validity period. A precise quote saves a round of back-and-forth and lets us check the same line you saw.

Describe what you see instead

If your view differs from our wording, say what you see and where. The section name and the figure in question are enough.

Account and verification questions

Some topics call for the casino rather than for us. Keep the following in mind before you press send:

• Identity verification is required before a first withdrawal, and it belongs entirely with the casino. Anything it asks for goes to the casino, never to us.
• Our form is for talking about pages, so there is no reason to put account details in it.
• Withdrawal and bonus questions, including wagering, stay with the casino’s 24/7 live chat, where a chatbot may greet you before a human agent takes over.
• Everything about our pages, from wording to corrections, is ours to answer.